Return and Refund Policy

We offer a 30-day return policy, meaning you have 30 days to request a return after receiving the item.

To qualify for a return, your item must be in brand new condition—without obvious signs of use or wear, and all original labels must be intact. Items with specific packaging must be returned in their original packaging, and the packaging must not be damaged in any way that would affect its resale value.

In addition, you will need to provide a receipt or proof of purchase to complete your return request.

 

How to start a return: To start a return, you must first contact us at support@kawabody.com. If your return is accepted, please ship the item to our designated return center:

Return Address: Unit B53, 2/F, Phase 1, Guisheng Industrial Building, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Please note: Items sent back to us without first requesting a return via email will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kawabody.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kawabody.com.